What does our Customer Care team do?

The Customer Care team strives to provide a tailored experience by delivering exceptional service to our drivers, customers, restaurants and corporate clients. Our ability to form a trusted bond, listen attentively, innovate, and satisfy the ever-changing needs makes Care the critical touch point between Grubhub and our valued customers and partners. 

The teams within the Care department include:

• Customer Experience

• Workforce Management

• Process Improvement, Quality & Training

• Project Management

• Outsource Partner Management

• Front Line Operations